Building the Future of
Digital Infrastructure

1. Who We Are

AV-IT UK Systems is a professional IT and AV infrastructure company operating across the United Kingdom. We can be contacted at connect@av-it.co.uk or by calling +44 7999 062860.

2. Data We Collect

When you submit a quote request through our website, we collect the following personal data: your name, email address, phone number, company name, and the message you provide. We do not collect any additional personal data unless you contact us directly.

3. How We Use Your Data

Your data is used solely to respond to your enquiry and provide a tailored quote for our services. We will not use your information for unsolicited marketing without your explicit consent.

4. Data Storage & Retention

Enquiry data is stored securely in an encrypted database accessible only to authorised AV-IT UK Systems staff. We retain enquiry data for a maximum of 2 years from the date of submission, after which it is permanently deleted.

5. Sharing Your Data

We do not sell, rent, or share your personal data with any third party. Your information is only accessible to our internal team members who need it to handle your enquiry.

6. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Right to access — request a copy of the data we hold about you.
• Right to rectification — request correction of inaccurate data.
• Right to erasure — request deletion of your data.
• Right to data portability — receive your data in a structured format.
• Right to object — object to how we process your data.

To exercise any of these rights, please email us at connect@av-it.co.uk. We will respond within 30 days.

7. Cookies & Local Storage

We use browser localStorage (not cookies) to store your cookie consent preference. No tracking or advertising cookies are used. Please see our Cookie Policy for full details.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always available on this website. Continued use of the site after any changes constitutes acceptance of the updated policy.

1. About Us

AV-IT UK Systems provides professional IT infrastructure, structured cabling, audio-visual systems, and datacenter installation services throughout the United Kingdom. By engaging our services, you agree to these Terms of Service.

2. Quotes & Estimates

All quotes provided — whether via our website, email, or telephone — are estimates based on the information available at the time. Quotes are not binding contracts. Final pricing may be subject to revision following an on-site survey, changes in project scope, or unforeseen site conditions. A formal written agreement will be issued before work commences.

3. Payment Terms

Invoices are due and payable within 30 days of the invoice date unless otherwise agreed in writing. Late payments may incur interest at 8% above the Bank of England base rate per annum, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend services on accounts with outstanding balances.

4. Scope of Work

All work is performed to the scope agreed in the project documentation. Any additional work requested beyond the agreed scope will be subject to a separate quotation and authorisation before proceeding. We are not responsible for delays caused by client-side access restrictions, third-party dependencies, or force majeure events.

5. Liability

Our total liability to you in connection with any project shall not exceed the total value of fees paid for that specific project. We are not liable for any pre-existing defects, indirect or consequential losses, loss of data, loss of business, or third-party failures. We maintain appropriate professional indemnity and public liability insurance.

6. Intellectual Property

All designs, drawings, plans, and documentation produced by AV-IT UK Systems remain our intellectual property unless explicitly transferred in writing. Upon full payment, clients receive a licence to use deliverables for their intended purpose.

7. Subcontracting

We may engage qualified subcontractors to assist with or complete elements of a project. We remain fully responsible for the quality and delivery of all work, regardless of subcontractor involvement.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The latest version is always published on this website. Continued engagement of our services constitutes acceptance of the current terms.

1. What Are Cookies?

Cookies are small text files stored on your device by a website. They are widely used to make websites work efficiently and to provide information to site owners. This policy explains how AV-IT UK Systems uses cookies and similar technologies on our website.

2. Cookies We Use

We do not use tracking, advertising, or analytics cookies. Our website uses no third-party cookies of any kind. We do not embed social media plugins, advertising networks, or external tracking scripts that set cookies.

3. Local Storage

We use your browser's localStorage (not a cookie) to store a single preference: your response to our cookie consent banner. The key stored is cookie_consent with a value of either accepted or essential. This data never leaves your device and is not accessible to us or any third party.

4. Essential Functionality

The localStorage item described above is used solely to prevent the consent banner from appearing on every page visit. It is strictly necessary for a good user experience and cannot be disabled without affecting this behaviour.

5. Managing Your Preferences

You can clear your stored consent preference at any time using your browser's developer tools:

1. Open DevTools (F12 or right-click → Inspect)
2. Go to Application → Local Storage → https://www.av-it.co.uk
3. Delete the cookie_consent key
4. Refresh the page — the consent banner will reappear

You can also clear all site data via your browser's Privacy / Site Settings menu.

6. Changes to This Policy

We may update this Cookie Policy as our website evolves. The latest version is always available on this page. We will notify users of significant changes via the consent banner where appropriate.

7. Contact Us

If you have any questions about how we use cookies or local storage, please contact us at connect@av-it.co.uk.